PINK BALLOON Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://pinkballoon.net or other websites and mobile applications owned or operated by Pink Balloon LLC ("Pink Balloon") or its U.S. subsidiaries (collectively the “Sites”). This Privacy Policy and the Sites are intended for a U.S. audience.

Certain uses or disclosure of personal information may be governed by state law and other privacy notices. 

PERSONAL INFORMATION WE COLLECT

For purpose of this Privacy Policy “personal information” means information that may identify you as an individual. This includes Device Information and Order Information.

When you visit the Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Sites, and information about how you interact with the Sites. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the Sites, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

Additionally, when you make a purchase, attempt to make a purchase or request information from us through the Sites, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and/or bank account information, email address, and phone number. We refer to this information as “Order Information.”

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Sites (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with your specific opt-in, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Sites (for example, by generating analytics about how our customers browse and interact with the Sites, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

We share your personal information with third parties to help us use your personal information, as described above. For example, we use Dutchie, Inc. to power our website reservation system. You can read more about how Dutchie uses your personal information here: https://dutchie.com/privacy

We use Springbig to manage our loyalty and rewards programs. You can read more about how Springbig uses your personal information here: https://springbig.com/privacy/

We also use Google Analytics to help us understand how our customers use the Sites. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING AND PROFILING

We do not use your personal information to provide you with targeted advertisements or marketing communications unless you have specifically opted in to receive them. We do not process your personal information for profiling purposes.

NO SALE OF PERSONAL INFORMATION

We do not sell your personal information.

MINORS

The Sites are not intended for individuals under the age of 21.

DO NOT TRACK

Please note that we do not alter our Sites‘ data collection and use practices when we see a Do Not Track signal from your browser.

YOUR CHOICES

You may always direct us not to share your personal information with third parties, not to use your personal information to provide you with information or offers, or not to send you communications by contacting us by: (i) email at privacy@pinkballoon.net or (ii) following the removal instructions in the communication that you receive. Your opt-out request will be processed within 30 days of the date on which we receive it.

If you wish to verify, correct, update, access, or delete any of your personal information collected through the Sites, you may contact us by mail at the address below or e-mail at privacy@pinkballoon.net. In accordance with our routine record keeping, we may delete certain records that contain personal information you have submitted through the Sites. We are under no obligation to store such personal information indefinitely and disclaim any liability arising out of, or related to, the destruction of such personal information. In addition, you should be aware that it is not always possible to completely remove or delete all your information from our databases without some residual data because of backups and other reasons.

DATA RETENTION

When you place an order through the Sites, we will maintain your Order Information for our records unless and until you ask us to delete this information.

SECURITY OF YOUR INFORMATION

We use certain reasonable security measures to help protect your personal information or other information which we may obtain from your use of the Sites. However, no electronic data transmission or storage of information can be guaranteed to be 100% secure. Please note that we cannot ensure or warrant the security of any information you transmit to us or other information which we may obtain from your use of the Sites, and you use the Sites and provide us with your information at your own risk.

OTHER SITES

The Sites may contain links to other sites that we do not own or operate. This includes links from service providers, advertisers, sponsors, and partners that may use our logo(s) as part of a co-branding agreement. We do not control, recommend, or endorse, and are not responsible for these sites or their content, products, services or privacy policies or practices. These other websites may send their own cookies to your Device, they may independently collect data or solicit personal information and may or may not have their own published privacy policies. You should also independently assess the authenticity of any site which appears or claims that it is one of our sites (including those linked to through an email or social networking page).

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

This policy was last updated on September 26th, 2023

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at privacy@pinkballoon.net or by mail at:

Pink Balloon

Attn: Privacy Officer/Legal

7 Bell Street #305

Montclair, NJ 07042